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  • 100% Money Back Guarantee
  • Lifetime Warranty
  • Free Global Shipping & Returns
  • Secure Payment

Guaranteed Satisfaction

Our Guarantees

 

At Diamond Envy, our goal is to ensure that every one of our clients is completely satisfied with their shopping experience and the products they purchase. We’ve been in the diamond business a long time, and apart from being experts in the trade, the only other secret to our longevity is satisfied clients, and we guarantee you’ll be one of them. In fact, we’re so sure of it, that we are proud to sponsor these industry-leading programs and guarantees:

 

100% Money Back Guarantee

We completely stand behind every single product we sell, so if you’re not totally satisfied, exchange it or return it within 60 days for a full refund. We’ll even pay the return shipping! Please be sure to return all items in their original new condition along with all packaging and certifications. Unfortunately, custom jewelry orders are non-refundable.

 

60-Day Hassle-free Return Policy

If you’re not completely satisfied with your purchase at Diamond Envy for any reason, feel free to exchange it or return it within 60 days of receiving it for a full refund, no questions asked. To learn more about our returns policy, click here.

 

FREE Shipping and Returns

At diamondenvy.com, anything you buy always ships FREE no matter what the order amount. You’ll never pay a dime in shipping costs here; even items you return ship free. We use reliable carriers that will get your purchase to you quickly and safely. And you can rest easy, because everything we send is insured for its full value. To learn more about our shipping policy, click here.

 

Lifetime Warranty

Diamond Envy guarantees that any item we sell is free from any manufacturing defects when it’s delivered. In the event you discover an issue with your diamond or jewelry, send it back to us for inspection. If we deem the problem was caused by a structural defect, we will repair or replace the item at no charge. This lifetime warranty only covers manufacturing defects, and not damage due to normal use, loss or theft. When purchasing any item of high value, we encourage you to research options to privately insure it. Because we want your purchases to always look their best, we are pleased to offer FREE lifetime maintenance for your piece, including prong tightening, repolishing, rhodium plating and cleaning. If you have any questions feel free to contact one of our knowledgeable diamond consultants.  This is applicable for the duration of the lifetime of the jewelry purchased.

 

GIA-certified

Shopping for diamonds here means buying with confidence. One way you can rest assured your purchase is secure is to know that every loose stone we sell is independently graded and certified by the Gemological Institute of America (GIA). GIA is the leading independent diamond grading laboratory in the world, and they are renowned for their precision in assessing and reporting on a diamond’s vital characteristics, such as color, clarity, proportions, etc. A GIA certificate is a solid indicator that you’re getting the exact diamond you’re paying for.

 

Upgrade Program

Are you tired of that diamond you bought a while back? Want to upgrade to something bigger and better? Then the Diamond Envy Upgrade Program is for you!

 

For any loose diamond purchased at diamondenvy.com, you will receive 100% of the purchase price you paid applied as a credit to the purchase of any substitute diamond, as long as the new diamond you’re buying is at least twice the value of the diamond you’re trading in. The diamond you’re replacing must be returned in original saleable condition with the original packaging and diamond grading laboratory certificate. This offer only applies to loose diamonds, and credit will not be provided for any original settings. All applicable taxes will be assessed against the full retail price of the diamond you’re upgrading to. If you have any questions about this program, please feel free to call us at (888) 918-8288.